E-shop terms and conditions — ordering, payment, delivery, warranty

These Terms and Conditions govern the legal relationship between the online store www.cybermarket.ee (hereinafter the "Online Store") and its users.

The service provider is LONG MARKET OÜ (registration code 17296134, VAT No. EE102887341), address: Priisle tee 16-6, Lasnamäe district, 13914 Tallinn, Harju County, Estonia, e-mail: [email protected] (hereinafter the "Service Provider"). A person who purchases products or places an order in the Online Store is referred to in these Terms as the "Customer" or "User". By using the Online Store and placing an order, the Service Provider and the Customer enter into an agreement under these Terms and Conditions.

1. Online store

1.1 The online store www.cybermarket.ee has been created by LONG MARKET OÜ for the sale of goods to Customers through the Service Provider. Sales are conducted in accordance with Estonian legislation.
1.2 The trademark CYBERMARKET.EE is registered and belongs to the Service Provider.
1.3 Cooperation with other goods suppliers is governed by separate agreements.

2. General terms

2.1 Relations between the parties are governed by the Estonian Law of Obligations Act and the terms of this agreement.
2.2 The Service Provider has the right to change the functionality and terms of the online store, notifying Customers on the homepage.

3. Goods and placing an order

3.1 Goods in the online store are usually in stock; availability may change.
3.2 If goods are unavailable, Customers are offered alternatives or a new delivery date. If these are not suitable, the full amount paid is refunded. 3.3 Product images are illustrative; descriptions may contain inaccuracies.
3.4 Goods are sold to both natural and legal persons.
3.5 The User confirms that they are at least 15 years old.
3.6 The Customer enters the correct data required to fulfil the order and pays for the goods by internet bank, prepayment invoice or instalment.
3.7 To clarify product details, we recommend contacting cybermarket.ee customer support, tel. +372 612 22 22.
3.8 The Service Provider ensures the functioning of digital products; the seller is liable for defects in digital content.

4. Conclusion of the agreement and payment

4.1 An order is deemed confirmed after it has been placed and an automatic confirmation received from the Service Provider.
4.2 Payment is made either in full or in cash upon receipt. The goods must be collected within one week of receiving notification.
4.3 The conclusion of the agreement is conditional on confirming the order and making payment.
4.4 The Service Provider begins fulfilling the order only after the agreement is concluded.
4.5 Before the goods are dispatched, the Customer may change the delivery terms at their own expense. After dispatch, changes are not possible.
4.6 If the price is clearly incorrect, the Customer notifies the Service Provider or cancels the order.

5. Prices

5.1 All prices are in euros.
5.2 The Service Provider has the right to change prices in the online store; the price of a confirmed order may only change in the event of a technical error.

6. Delivery times and conditions

6.1 The delivery time is indicated on the product page (up to 30 days).
6.2 The Customer selects the delivery method when placing the order.
6.3 Courier delivery: 1–7 business days.
6.4 Business days: Monday–Friday, 10:00–17:00.
6.5 The delivery time begins after the order is confirmed and paid for.
6.6 For multiple goods with differing delivery times, delivery takes place in one shipment; additional delivery must be paid for separately.

6.7 In the case of instalment payment, delivery begins after the instalment is confirmed by the partner company.
6.8 Goods are handed over only to the user upon presentation of an identity document.
6.9 The Service Provider is not liable for delivery delays arising from force majeure situations.
6.10 CYBER Cargo delivery options include: delivery to the apartment, installation and removal of old equipment. More information on the website.

7. Cancellation of the agreement

7.1 The Customer has the right to cancel their order after paying for the goods but before the goods are delivered, without additional costs. To cancel, send a corresponding notice with the order number to [email protected].
7.2 The Service Provider sends the Customer a confirmation of the order cancellation.
7.3 The refund is made within 14 days to the same account from which payment was made.
7.4 The right of cancellation applies only to natural persons.

8. Right of withdrawal

8.1 A Customer who is a natural person may withdraw from the Sales Agreement within 14 days without giving a reason.
8.2 The withdrawal period begins on the day on which the Customer or a third party designated by them (excluding the carrier) has physically received the goods. For an order consisting of several parts, the period begins from receipt of the last part.
8.3 The intention to withdraw must be communicated to the Service Provider at the e-mail address [email protected], indicating the order number.
8.4 Upon withdrawal from the agreement, the Service Provider returns to the Customer all payments received from them, including delivery costs (except for additional costs arising from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider), without delay but no later than 14 days from the day on which the Service Provider became aware of the Customer's decision to withdraw.
8.5 The Service Provider makes the refund using the same payment method that the Customer used for payment, unless the Customer has expressed a wish to use a different payment method. The Customer incurs no service fee or other cost in connection with the refund.
8.6 The Customer must return the goods to the Service Provider without delay but no later than 14 days from the day on which they notified of the withdrawal. The deadline is met if the Customer sends the goods back before the end of the 14-day period.
8.7 The direct costs of returning the goods shall be borne by the Customer.
8.8 The Service Provider has the right to refuse to make the refund until it has received the goods back or the Customer has provided proof that they have sent the goods back, whichever occurs earlier.
8.9 If the Customer wishes to avoid compensating for a decrease in the value of the goods, the goods must be used and tested only as would be permitted in a regular store, and the goods must be returned in their original packaging and original completeness (including all items in the product packaging and any gifts associated with the Sales Agreement).
8.10 If the Customer has used or tested the goods in a manner other than necessary to ascertain the nature, characteristics and functioning of the goods, or does not return the goods in their original packaging and original completeness, the Customer is liable for the decrease in the value of the goods, and the Service Provider has the right to deduct this amount from the purchase price to be refunded.
8.11 If the Customer does not agree with the decrease in value indicated by the Service Provider, they have the right to engage an independent expert to determine it. The costs of the independent expert are borne by the party whose position proves to be unfounded. If this cannot be determined, the costs of the expert assessment are divided equally between the parties.
8.12 The Service Provider has the right to submit claims arising from a decrease in the value of the goods to the Customer no later than one month from the return of the goods.
8.13 The right of withdrawal does not apply to goods made according to the Customer's personal needs or to special order, nor to audio and video recordings and software with opened packaging, perishable goods, or other exceptions specified in § 53(4) of the Law of Obligations Act.
8.14 Withdrawal from the agreement does not extend to legal persons. Within the meaning of the Consumer Protection Act, a consumer is a private individual.

9. Personal data

9.1 The Customer consents to the processing of their personal data.
9.2 Data is used for processing the order, delivery and communication.
9.3 Data is shared with third parties only to fulfil obligations arising from law, for delivery, or to provide instalment services.
9.4 The Customer has the right to check, modify and delete their data from the register.

10. Liability

10.1 The Service Provider's liability is limited to the price of the goods.
10.2 The Customer uses the online store lawfully.
10.3 The Customer is responsible for software, devices and services.
10.4 The Customer compensates for damage caused to the Service Provider, other customers or third parties as a result of a breach of the terms.

11. Disputes

11.1 Disputes are resolved by the Consumer Disputes Committee or on the EU platform.

12. Terms of use

12.1 Reviewing the terms is mandatory.
12.2 By placing an order, the Customer confirms agreement with the terms.

13. Warranty and claims

13.1 Warranty service takes place at authorised service centres.
13.2 The Customer may submit claims and exercise consumer rights arising from law. More information on the website cybermarket.ee.

14. Battery, accumulator and waste equipment take-back

14.1 As a retailer of batteries, accumulators and electrical equipment, CyberMarket.ee (LONG MARKET OÜ) accepts used portable batteries and accumulators back free of charge — regardless of brand and of where they were bought — in quantities corresponding to normal household use. You can also return old electrical or electronic equipment when buying an equivalent new product (one-for-one). Used batteries, accumulators and equipment can be handed in at our pickup point at Priisle tee 16, Tallinn. Please do not dispose of batteries or electrical equipment with ordinary household waste — separate collection protects the environment and complies with the Estonian Waste Act.

Frequently asked questions (FAQ)

How is the order confirmed and how do I pay?

Your order is confirmed once you have placed it and received our automatic confirmation email — either after paying online or after choosing payment on pickup. With online payment we start fulfilling the order once payment arrives; with payment on pickup we prepare the order for collection and you pay when you collect it (within a week of notice).

How do I get an e-invoice (e-arve)?

Add a note in the order comment field at checkout — include your company name and registry code (and VAT number if needed). We will issue the e-invoice to those details via the operator Finbite OÜ.

What are the delivery times?

The delivery time is shown on the product page (up to 30 days). Courier delivery takes 1–7 business days and starts after order confirmation and payment.

Can I return an order?

A private individual may withdraw within 14 days without giving a reason by emailing [email protected] with the order number. Withdrawal does not apply to legal persons; direct return costs are borne by the customer.

Where can I hand in used batteries or old appliances?

Free of charge at our pickup point at Priisle tee 16, Tallinn: used portable batteries and accumulators of any brand, and old electrical equipment when buying an equivalent new product.

How are disputes resolved?

Through the Consumer Disputes Committee or the EU ODR platform; please contact [email protected] first.

Seller: LONG MARKET OÜ. Questions about orders, withdrawal and claims: [email protected], phone +372 612 22 22.