Warranty & Claims — 24 months, repair and refund

Terms for submitting and handling claims for products purchased at CyberMarket.ee. All buyer rights apply in accordance with the legislation of the Republic of Estonia.

Warranty period (claim submission period)

•    For private customers (physical persons) the claim period is 24 months from the date of purchase.
•    For legal persons the manufacturer’s warranty terms apply.
•    A claim must be submitted within 2 months of discovering the defect.

What the warranty covers

•    Manufacturing defects and factory faults.
•    Free repair or replacement of the product: all costs (materials, labour, parts) are covered by the seller.
•    If repair is not possible, the buyer is entitled to cancel the purchase contract and receive a refund.

How to submit a claim

•    Send a written application to [email protected] or call +372 612 22 22 (Mon–Fri).
•    Attach proof of purchase (receipt, invoice or order number).
•    Describe the defect and, if possible, attach a photo or video.

What the warranty does not cover

The warranty does not apply to damage caused by improper use, incorrect installation or connection, inadequate maintenance, exposure to moisture or liquid, or mechanical damage.

Diagnostics

•    Diagnostics are carried out by a manufacturer-authorised service centre.
•    For private customers, diagnostics are free during the first year.
•    Repair for moisture or mechanical damage is chargeable.
•    If repair is not possible, the defect is not confirmed, or the case is not covered by the warranty, the cost of diagnostics is payable.
•    The buyer has the right to dispute the conclusion by providing evidence.

Handling and refund timeframes

•    A claim is processed within 15 days.
•    In case of a positive decision, the refund is issued within 14 days of the decision date.

Frequently asked questions

How long is the warranty period?

For private customers, 24 months from the date of purchase. For legal persons, the manufacturer’s terms apply.

Is warranty repair chargeable?

No. For a manufacturing defect, repair or replacement is free — materials, labour and parts are covered by the seller.

What if the product cannot be repaired?

You are entitled to cancel the purchase contract and receive a refund.

How do I submit a claim?

Write to [email protected] or call +372 612 22 22 (Mon–Fri), attaching proof of purchase and a description of the defect.

When will I be refunded?

A claim is processed within up to 15 days; in case of a positive decision, the refund is issued within 14 days.